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Technical Support

This page provides information that may help you use the Study CD more efficiently. If you need additional support, send a detailed e-mail message to support2@soniclight.com.

Hardware Requirements

The Study CD requires the following hardware and software requirements.

For Windows

  • Windows 95 or 98 operating system (Windows 98 or later recommended)
  • Internet Browser Software (Microsoft Internet Explorer version 5 or greater recommended)
  • CD Drive
  • 16-bit Sound Card
  • Speakers or headphones

For Apple Macintosh

  • MAC OS 8.6 or later
  • Quicktime 4 or later
  • Internet Browser Software (Microsoft Internet Explorer version 5 or greater recommended)
  • CD Drive
  • Audio capabilities
  • Speakers or headphones

Check the Obvious

If you are experiencing problems, check these common items first.

  • Is your volume control turned down?
  • On Windows platforms—are your mute boxes checked on the Volume Control dialog box?
  • Can you play any other audio files? If not, the computer must be configured to play audio files.
  • Are your speakers turned on (if required)?

Default Windows Settings

The Windows default configuration uses Microsoft Internet Explorer and Windows Media Player—both are needed to play the Study CD. Normally, when you click on an audio hyperlink from Internet Explorer, the Windows Media Player opens and plays the audio file. It is possible that other applications may change the default settings of Windows so that another audio player will start instead of the Windows Media Player. This other audio player may not play the audio files on this CD. To change back to the default settings, follow the instructions below.

To Change to the Default Windows Settings for Windows 2000 or XP

Follow these instructions to change the default Windows settings if the Windows Media Player is not opening when you click on an audio hyperlink.

  1. On your desktop, click Start and select Set program Access and Defaults.
  2. Under Choose a default media player, click Windows Media Player.
  3. Click OK.
  4. If another window prompts: Change default media player to Windows Media Player? then click OK again.

Optionally, you can download and install the lastest version of Windows Media Player and it will reset the default Windows settings for the audio player (the Internet address for the Windows Media Player is: www.microsoft.com/windows/windowsmedia/en/download/default.asp.)

To Change to the Default Windows Settings for Windows 95 or 98

Follow these instructions to change the default Windows settings if the Windows Media Player is not opening when you click on an audio hyperlink.

  1. Double click the "My Computer" icon on your desktop.
  2. Click the View menu and select "Folder Options".
  3. Click the "File Types" tab to open the "Registered file types" window.
  4. Scroll down in the "Registered file types" window until you find "MP3".
  5. Double click the "MP3" type. The Edit File Type dialog box opens.
  6. Double click the "Open" field under the "Actions" window.
  7. In the "Application used to perform action" field, type the text below (including the quotes).

    "C:\WINDOWS\Mplayer.exe" /Play /Close "%L"

    Click the OK buttion.
  8. Double click the "Play" field and enter the same text that you entered in the previous step.
  9. Click the OK buttons on the remaining dialog boxes. The Windows Media Player is now the default audio player.

Optionally, you can download and install the lastest version of Windows Media Player and it will reset the default Windows settings for the audio player (the Internet address for the Windows Media Player is: www.microsoft.com/windows/windowsmedia/en/download/default.asp.)

 

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